Encountered a new issue seen on a vCenter after we had a power outage: “PBM error occurred during PreMigrateCheckCallback: Connection refused. This error was met when we tried cloning or creating a new VM in any of the hosts connected to the vCenter.
I fixed the issue by SSH’ing to the vCenter and dropping into a shell prompt:
➜ ~ ssh root@some-vcenter VMware vCenter Server Appliance 188.8.131.52000 Type: vCenter Server with an embedded Platform Services Controller root@some-vcenter's password: Connected to service * List APIs: "help api list" * List Plugins: "help pi list" * Launch BASH: "shell" Command> shell Shell access is granted to root
I’ve verified that vmware-sps is not running and noticed that the service is masked when trying to restart it:
root@some-vcenter[ ~ ]# service vmware-sps status
Loaded: masked (/dev/null; bad)
Active: inactive (dead)
root@some-vcenter [ ~ ]# service vmware-sps start
Failed to start vmware-sps.service: Unit vmware-sps.service is masked.
root@some-vcenter [ ~ ]# service vmware-sps restart
Failed to restart vmware-sps.service: Unit vmware-sps.service is masked.
If you go to /etc/systemd/system, you can see that the process is being linked to /dev/null:
root@some-vcenter [ /etc/systemd/system ]# ls -la | grep vmware-sps lrwxrwxrwx 1 root root 9 Jan 12 2021 vmware-sps.service -> /dev/null
Now un-link it and restart services
root@some-vcenter [ /etc/systemd/system ]# systemctl unmask vmware-sps.service Removed symlink /etc/systemd/system/vmware-sps.service.
root@some-vcenter[ /etc/systemd/system ]# service-control --start --all Operation not cancellable. Please wait for it to finish… Performing start operation on service lwsmd… Successfully started service lwsmd Performing start operation on service vmafdd… Successfully started service vmafdd Performing start operation on service vmdird… Successfully started service vmdird Performing start operation on service vmcad… Successfully started service vmcad Performing start operation on service vmware-sts-idmd… Successfully started service vmware-sts-idmd Performing start operation on service vmware-stsd… Successfully started service vmware-stsd Performing start operation on service vmdnsd… Successfully started service vmdnsd Performing start operation on profile: ALL… Successfully started profile: ALL. Performing start operation on service vmware-pod… Successfully started service vmware-pod root@some-vcenter [ /etc/systemd/system ]# service-control --status --all Running: applmgmt lwsmd pschealth vmafdd vmcad vmdird vmdnsd vmonapi vmware-analytics vmware-certificatemanagement vmware-cis-license vmware-cm vmware-content-library vmware-eam vmware-perfcharts vmware-pod vmware-postgres-archiver vmware-rhttpproxy vmware-sca vmware-sps vmware-statsmonitor vmware-sts-idmd vmware-stsd vmware-topologysvc vmware-updatemgr vmware-vapi-endpoint vmware-vmon vmware-vpostgres vmware-vpxd vmware-vpxd-svcs vmware-vsan-health vmware-vsm vsphere-client vsphere-ui Stopped: vmcam vmware-imagebuilder vmware-mbcs vmware-netdumper vmware-rbd-watchdog vmware-vcha vsan-dps
Now if you go back to the vCenter UI, you can do the normal VM creation or cloning operation.
VMware doc on enabling SSH and bash access: https://docs.vmware.com/en/VMware-vSphere/6.7/com.vmware.vsphere.vcsa.doc/GUID-D58532F7-E48C-4BF2-87F9-99BA89BF659A.html
VMware KB article on stopping/restarting services: https://kb.vmware.com/s/article/2109887
VMware KB articles regarding this issue: https://kb.vmware.com/s/article/2118551, https://kb.vmware.com/s/article/2118557
VMware community page about unmasking a service: https://communities.vmware.com/t5/vCenter-Server-Discussions/vCenter-6-5-vcenter-appliance-stops-working-out-of-the-blue/td-p/1417035
Article on how to unmask a service: http://vmwareinsight.com/Articles/2020/8/5803068/How-to-start-a-service-which-is-masked-or-set-as-manual-mode-in-VCSA